Question 1

What is the MOQ?

Accepted Answer

Small order welcome, MOQ=1PC.

Question 2

What about the lead time and shipment?

Accepted Answer

Order Processing Time
In addition to force majeure, All orders take 1-2 business days to process. If your product does not meet the conditions for delivery within 3-7 working days, you will see our notice for the delivery time on the product page before purchase.
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Shipping Time
From 3 to 20  business days, depending on the product you purchased and your location, Most of our in-stock orders are shipped out in 1-2 business days, Shipping Time is 3-12 business days, we will ship the goods to you from China. 
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Total Delivery Time = Processing Time + Shipping Time
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Delivery Method
Standard Shipping: 4PX, DHL, UPS, FedEx, TNT, SF Express, YT Post, EMS Express.
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​Estimate Delivery times:
4PX/SF Express:  6-10 working days
DHL Express:  3-8 working days
Fedex Express:   3-7 working days
UPS Express:  4-8 working days
TNT Express:  3-8 working days
YT Post:  6-10 working days
EMS Express: 10-25 working days
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We will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries' officials and mail systems.

Question 3

What is your payment terms？

Accepted Answer

Two payment methods are supported: Paypal and Bank Transfer
Learn more：https://www.mornsunpowersupply.com/payment (https://www.mornsunpowersupply.com/payment)

Question 4

What should I do if my order is marked as delivered but I haven't received it?

Accepted Answer

When the courier finds that you are not at home or cannot get in touch with you, they may put your package in your mailbox, front desk, mail room, or your neighbor's house. Check the above places or ask your neighbors and anyone you might live with to see if the package was dropped off to them.
Please contact the us Team (https://www.mornsunpowersupply.com/contact)If your package still can’t be found.

Question 5

What if my package is returned to the sender?

Accepted Answer

Your package may be returned to the original sender due to an incorrect or incomplete shipping address. Please contact the us Team and provide us with the correct shipping address and we will arrange a replacement for you.

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